New Patients

Please plan on arriving to your first visit at least 15 minutes before your scheduled appointment time. Please remember to bring the following items:

  • insurance card
  • photo identification
  • insurance referral (if necessary)
  • recent diagnostic studies (x-rays, MRI, CT scan)
  • list of medications and drug allergies

Referrals

Some insurance companies require referrals for specialist visits. If your insurance requires a referral, please bring it with you to your appointment. It is your responsibility to provide us with a copy of your referral. If you arrive without a referral we may need to reschedule your visit.

No Show Policy

We expect all patients to be present for their scheduled appointment time. If for some reason, you need to reschedule we require 24 hour advance notice. If you should miss your scheduled appointment time, our staff will contact you. Please note that missed appointments prevent other patients from seeking medical care. If you miss an appointment for a second time, we will assess a $25 non-refundable charge to your account and future visits will require a $25 fee to secure any future appointments. This reservation fee will be applied to your co-pay, or patient account.

Payment Policy

Payment is collected at the time services are rendered. Most insurance companies require patients to pay for co-pays, deductibles, and co-insurance. Please be aware that because there are so many different insurance plans, we may not know your exact benefit or co-payment. It is in your best interest to know the specifics of your insurance plan.

We accept cash, checks, Master Card, Visa, American Express and Discover. If other payment arrangements are necessary, please contact our billing department. They are willing to assist you in this matter. Please note there is a $25 returned check fee.

Prescription Refills

Prescription refills will be processed within 2 business days. Please provide us with the medication name, dose, and the telephone or fax number for the pharmacy.

Medical Records Request

All medical records requests must be made in writing with a signed medical release. Our medical records request form can be obtained here. Please fill out the patient portion of the form completely and allow 5 business days for our staff to process your request. Please note that a processing fee is required and varies depending on the number of pages copied. Our staff will give you the exact cost when you submit your request.

X-Ray Copies

A fee of $5 is charged for copying your x-ray files. Please allow 24 hours for completion of your request.

Disability Forms

A fee of $5 is charged for the completion of each disability form. This fee must be paid at the time the forms are dropped off. Please complete the patient portion of each form prior to dropping them off. We require 5 business days for the completion of your disability paper work.

Workers Compensation

Unfortunately, at this time we do not accept worker's compensation insurance and do not treat work related injuries.